Archive for the ‘Enterprise Collaboration’ Category
[important note, as of 4 Sept 2010: Google Wave will not be available as an end-user application after 31 December 2010. More info here.] People have the tendency to judge a software by its user interface (UI). Think about it. Most users probably don’t care about your network protocols or what your server topology is. [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, SharePoint | 1 Comment
Tags: Basecamp, Business Process, Business Value, Enterprise Collaboration, IT, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management, Project Management, SharePoint, wave
CPR Keeps Your Efficiency Alive
Documenting performance tactics, improvements, and process methodology is considered a standard practice in business. The information documents ways a firm has improved its business processes over time, and how those processes can be applied to the daily execution of tasks. Spreadsheets, docs, and presentations should populate the collection. If updated regularly, the information serves as [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, SharePoint | Leave a Comment
Tags: Business Value, Efficiency, Process, process automation, Process LifeCycle Management, Process Management, SharePoint
Processes are what make or break businesses. Process management is therefore a very big deal. In this blog, we’ll explain the very basic nature of collaborative software and how it can aid in process management—specifically task management. Each process, of course, is made up of tasks that add value to inputs and ultimately impact the [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave | Leave a Comment
Tags: Business Value, Collaboration Software, Collaborative Software, Efficiency, Enterprise Collaboration, Process, Process Management
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues. Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterprise Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is. Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | 1 Comment
Tags: Confluence, Efficiency, Enterprise Collaboration, Incident Management, Incidents, Issue Tracking, JIRA, Process Management
