Archive for the 'Google Wave' Category
People have the tendency to judge a software its user interface (UI).
Think about it. Most users probably don’t care about your network protocols or what your server topology is. Those users will, however, think it’s awesome to drag and drop documents and pictures from location to location. Most folks are used to this since most [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, SharePoint | Leave a Comment
Tags: Basecamp, Business Process, Business Value, Enterpirse Collaboration, IT, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management, Project Management, SharePoint, wave
Processes are what make or break businesses. Process management is therefore a very big deal. In this blog, we’ll explain the very basic nature of collaborative software and how it can aid in process management—specifically task management.
Each process, of course, is made up of tasks that add value to inputs and ultimately impact the output [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave | Leave a Comment
Tags: Business Value, Collaboration Software, Collaborative Software, Efficiency, Enterpirse Collaboration, Process, Process Management
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues.
Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed as [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterpirse Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
