Archive for the 'Information Technology Infrastructure Library (ITIL)' Category
5 Quick ITIL Implementation Tips
According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success.
Here are 5 useful ITIL implementation tips:
ITIL is an IT-Wide [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk | Leave a Comment
Tags: Information Technology, IT, IT Service Management, ITIL, ITIL Implementation, Service Management
Ever heard of an ITIL implementation that was anything less than huge and complex? Well, we haven’t either. That’s why implementations require outstanding project management. This blog will share some of our perspective.
Implementing ITIL for starters: believe it or not, the technology is NOT the solution. The processes and people who carry them out are. [...]
Filed under: Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Gap Analysis, ITIL Implementation, Project Management
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues.
Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed as [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterpirse Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is.
Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks issues [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Process Management, Enterpirse Collaboration, Issue Tracking, Efficiency, Incident Management, Incidents, JIRA, Confluence
Australian-based Atlassian debuts JIRA 4 today, October 6.
Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use.
The key news about [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterpirse Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
