Archive for the ‘Information Technology Infrastructure Library (ITIL)’ Category
JIRA + ITIL
Atlassian JIRA‘s a remarkably flexible tool. For most who hear “JIRA,” things like issue tracking, project management, and software development come to mind. Very rarely do people think of ITIL in relation to JIRA. But then again, many don’t know what ITIL is. If you’re a developer or in IT and don’t know what ITIL [...]
Filed under: Atlassian, Business Process Management (BPM), Information Technology Infrastructure Library (ITIL), JIRA | 3 Comments
Tags: asset management, Atlassian, Change Management, Confluence, custom, fields, functionality, incident, incident closure, Incident Management, issue, Issue Tracking, IT, IT Service Management, ITIL, ITSM, JIRA, lifecycle, methodology, problem, problem management, Process, process lifecycle, reliable, sdlc, software development, Workflow
In our last Cloud post (Cloud Computing Risks and Rewards) we discussed a number of Cloud risks related to security: Data location (Do You Know What Your Data Is Doing When You’re Not Looking?) SAS70 and PCI Compliance Data protection (IDS, IPS, firewall, etc) These risks don’t “demonize” the cloud – but rather raise some [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL), Tips and Tricks | 3 Comments
Tags: Cloud Computing, Compliance, IT, IT Security, IT Service Management, ITIL, ITIL Implementation, Security, Tips and Tricks
The relationship between ITSM and cloud computing is still a hot topic. Companies are still asking questions regarding what the cloud is, IT versus business roles in adopting cloud infrastructure, and whether the shift toward cloud computing is optional or inevitable. Ambiguity abounds. We all know the business wants results, and requires IT to offer [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL), Tips and Tricks | 2 Comments
Tags: Business Value, Cloud, Cloud Computing, Enterprise Collaboration, Information Technology, IT, IT Service Management, ITSM, Tips and Tricks
IT Service Management (ITSM) and cloud computing don’t always appear in the same discussion – even though one can’t be done well without the other. Integrating the two is especially important as we move further into (what could be) the fundamental shift toward cloud computing. First – since the phrase “cloud computing” has taken on [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL) | 2 Comments
Tags: Business Value, Cloud Computing, Information Technology, IT, IT Service Management, ITSM, SaaS
Richard Veryard’s thought-provoking powerpoint “Technologies for Organizational Intelligence” claims that intelligent organizations: recognize that business opportunities are complex respond to them coherently pay attention to weak and strong signs of inefficiencies for the purpose of collective learning and innovation Veryard stresses later that intelligence is vital to a business’ survival. That idea should not sound [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Information Technology Infrastructure Library (ITIL) | 2 Comments
Tags: Business Intelligence, Business Process, Business Value, Operations Improvements, Process, Process Management
