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	<title>Praecipio Consulting Blog &#187; Incident Management</title>
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		<title>Wave as a Customer Support Platform.</title>
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		<pubDate>Fri, 04 Dec 2009 03:20:10 +0000</pubDate>
		<dc:creator>Brian Nunnery</dc:creator>
				<category><![CDATA[Business Process Management (BPM)]]></category>
		<category><![CDATA[Enterprise Collaboration]]></category>
		<category><![CDATA[Google Wave]]></category>
		<category><![CDATA[Incident Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Incidents]]></category>
		<category><![CDATA[Issue Tracking]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Service Desk]]></category>
		<category><![CDATA[wave]]></category>

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		<description><![CDATA[Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues. Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.praecipio.com&amp;blog=7492036&amp;post=417&amp;subd=praecipio&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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