Archive for the ‘Information Technology Infrastructure Library (ITIL)’ Category
In a business world clouded with buzzwords, it’s easy to lose track of the actual meanings of terms relevant to the IT industry. Take cloud computing, for example – one of the tech industry’s biggest buzzwords at present. A number of software vendors have been using the phrase “cloud computing” to market their Software-as-a-Service (SaaS) [...]
Filed under: Enterprise Collaboration, Information Technology Infrastructure Library (ITIL), Tips and Tricks | 4 Comments
Tags: Cloud Computing, IT, SaaS, Service Management
5 ITIL Change Management Tips
In order to remain competitive, a firm’s IT environment must be aligned with the firm’s business strategy – meaning IT should share responsibility in delivering value to the customer. This is why Change Management is so important: changes to the IT environment must not disrupt the value delivered to the customer. IT must maintain stability [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Tips and Tricks | Leave a Comment
Tags: Change Management, Incident Management, Information Technology, IT, ITIL, ITIL Implementation, Operations Improvements, Process, Release Management, Tips and Tricks
5 Quick ITIL Implementation Tips
According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success. Here are 5 useful ITIL implementation tips: 1. ITIL [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk, Tips and Tricks | Leave a Comment
Tags: Information Technology, IT, IT Service Management, ITIL, ITIL Implementation, Service Management, Tips and Tricks
Ever heard of an ITIL implementation that was anything less than huge and complex? Well, we haven’t either. That’s why implementations require outstanding project management. This blog will share some of our perspective. Implementing ITIL for starters: believe it or not, the technology is NOT the solution. The processes and people who carry them out [...]
Filed under: Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Gap Analysis, ITIL Implementation, Project Management
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues. Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterprise Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
