Archive for the ‘Information Technology Infrastructure Library (ITIL)’ Category
Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is. Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | 1 Comment
Tags: Confluence, Efficiency, Enterprise Collaboration, Incident Management, Incidents, Issue Tracking, JIRA, Process Management
Australian-based Atlassian debuts JIRA 4 today, October 6. Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use. The key [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterprise Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
Just what is a Configuration Management Database (CMDB)? For starters, it’s not a database—or, rather, not merely a database. A CMDB is a virtual warehouse holding information from every knook and cranny of an information system. CMDBs show which system components are needed to create efficient business processes. It can be seen as both an [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, Information Technology, IT, ITIL, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management
ITIL’s Release Management process bears a striking resemblance to ITIL Change Management—in fact, one could fairly consider Release Management to be a directly supportive process to Change Management. Release Management focuses on the practical need for organized coordination in the change process. It’s meant to ensure that changes are implemented in accordance to business needs [...]
Filed under: Business Process Management (BPM), Change Management, Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Change Management, Information Technology, IT, IT Service Management, ITIL, Release Management
The Cost of Quality
The Cost of Quality (COQ) business model describes a method of increasing profits without increasing revenues. Here’s how it works: COQ increases profit by shrinking business costs. If your business has a 5% profit margin, for example – and you decrease costs by 5% – you’ve doubled your profits. That’s simple enough, but how do [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
