Archive for the ‘Service Desk’ Category
5 Quick ITIL Implementation Tips
According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success. Here are 5 useful ITIL implementation tips: 1. ITIL [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk, Tips and Tricks | Leave a Comment
Tags: Information Technology, IT, IT Service Management, ITIL, ITIL Implementation, Service Management, Tips and Tricks
Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is. Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | 1 Comment
Tags: Confluence, Efficiency, Enterprise Collaboration, Incident Management, Incidents, Issue Tracking, JIRA, Process Management
Australian-based Atlassian debuts JIRA 4 today, October 6. Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use. The key [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterprise Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
The ITIL-Based Service Desk
ITIL is divided into three major areas: Service Support (ITIL disciplines that enable IT Services to be provided), Service Delivery (management of the IT services themselves ensuring delivery to customer), and Security Management (structured fitting of security in the management organization). The ITIL Service Desk is where Service Support happens. Considered the Single Point of [...]
Filed under: Information Technology Infrastructure Library (ITIL), Service Desk | Leave a Comment
Tags: Help Desk, HelpDesk, Inform, Information Technology, ITIL, Service Desk
JIRA: Complexity Made Simple.
It is awe-inspiring to consider the vast number of software applications that attempt to make business organization simple and efficient. In issue tracking and business process management, organizational, process-driven technology is crucial to successfully processing information and facilitating progress. Atlassian, an Australian-headquartered software company specializing in collaboration software, has produced a widely-used software that makes [...]
Filed under: Change Management, Enterprise Collaboration, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterprise Collaboration, Flexible, Issue Tracking, ITIL, Service Desk
