Posts Tagged ‘Best Practices’
Who ultimately determines the success of a technology consulting project? The consultant? The client’s primary contact? The client’s employees? One might say the consultant is ultimately responsible for their improvement’s success or failure, since he or she designed it. Another could contest this, saying the primary contact is equally responsible since they usually approve or [...]
Filed under: Business Process Management (BPM) | Leave a Comment
Tags: Best Practices, Business Process, Business Value, Consulting Process, Efficiency, process automation
Just what is a Configuration Management Database (CMDB)?
For starters, it’s not a database—or, rather, not merely a database. A CMDB is a virtual warehouse holding information from every knook and cranny of an information system. CMDBs show which system components are needed to create efficient business processes. It can be seen as both an encyclopedia [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, Information Technology, IT, ITIL, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management
The Cost of Quality.
The Cost of Quality (COQ) is a business model illustrating the importance of shrinking business costs to increase profit.
The COQ model illustrates a method of increasing profits without increasing revenues or taking the usual cost-cutting measures like not buying everyone’s favorite pens or not stocking refreshments in the break room — let’s avoid morale buzz-kills [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
The Information Technology Infrastructure Library (ITIL) is a comprehensive documentation of best practices in IT Service Management; the library consists of a compilation of texts providing guidance for the successful delivery of IT services. ITIL was developed due to business organization’s growing dependency on IT.
This dependency comes as organizations are implementing the use of innovative [...]
Filed under: Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, IT, ITIL, Operations Improvements, Service Management
Microsoft SharePoint is debatably the best business information and document management platform on the market—that is, if it is used correctly.
Microsoft’s goal for SharePoint was to provide a simple, familiar, consistent user experience, integrating a variety of applications (email, document storage, data sheets, etc). Supporting embedded process management modules and the ability to host web [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, SharePoint | Leave a Comment
Tags: Best Practices, Business Value, Operations Improvements, Process Management, SharePoint
