Posts Tagged ‘Best Practices’
It’s natural for us to neglect maintenance. It works like this: You have a problem that needs to be fixed. You neglect the need for awhile because it’s not “bad enough” for you to spend money on it. The problem worsens; the need intensifies. Extra work is done to keep things running. The need is [...]
Filed under: Business Process Management (BPM), Tips and Tricks | Leave a Comment
Tags: Best Practices, business, company, Compliance, cost-effective, ITIL, organization, Process Management, Software, software life, trends
Who ultimately determines the success of a technology consulting project? The consultant? The client’s primary contact? The client’s employees? One might say the consultant is ultimately responsible for their improvement’s success or failure, since he or she designed it. Another could contest this, saying the primary contact is equally responsible since they usually approve or [...]
Filed under: Business Process Management (BPM) | Leave a Comment
Tags: Best Practices, Business Process, Business Value, Consulting Process, Efficiency, process automation
Just what is a Configuration Management Database (CMDB)? For starters, it’s not a database—or, rather, not merely a database. A CMDB is a virtual warehouse holding information from every knook and cranny of an information system. CMDBs show which system components are needed to create efficient business processes. It can be seen as both an [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, Information Technology, IT, ITIL, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management
The Cost of Quality
The Cost of Quality (COQ) business model describes a method of increasing profits without increasing revenues. Here’s how it works: COQ increases profit by shrinking business costs. If your business has a 5% profit margin, for example – and you decrease costs by 5% – you’ve doubled your profits. That’s simple enough, but how do [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
The Information Technology Infrastructure Library (ITIL) is a comprehensive documentation of best practices in IT Service Management; the library consists of a compilation of texts providing guidance for the successful delivery of IT services. ITIL was developed due to business organization’s growing dependency on IT. This dependency comes as organizations are implementing the use of [...]
Filed under: Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, IT, ITIL, Operations Improvements, Service Management
