Posts Tagged ‘Enterprise Collaboration’

The relationship between ITSM and cloud computing is still a hot topic. Companies are still asking questions regarding what the cloud is, IT versus business roles in adopting cloud infrastructure, and whether the shift toward cloud computing is optional or inevitable. Ambiguity abounds. We all know the business wants results, and requires IT to offer [...]


If you search for “ROI of BPM” in Google, you’ll find a host of ROI calculators and links that will “MAXIMIZE” your BPM ROI. The query results are no surprise. ROI matters most in BPM – it’s the bottom line. There’s little doubt that most BPM initiatives generate a positive ROI. A recent Gartner study [...]


As we’ve noted in previous posts, BPM enables businesses to map, analyze, and test business processes in order to make them more predictable, repeatable, and efficient. An enterprise can assume they’ll accomplish those goals by leveraging BPM software from EMC, Lombardi, or Savvion…but with Microsoft SharePoint? Isn’t that for enterprise collaboration and document management? A [...]


[important note, as of 4 Sept 2010: Google Wave will not be available as an end-user application after 31 December 2010. More info here.] People have the tendency to judge a software by its user interface (UI). Think about it. Most users probably don’t care about your network protocols or what your server topology is. [...]


Processes are what make or break businesses. Process management is therefore a very big deal. In this blog, we’ll explain the very basic nature of collaborative software and how it can aid in process management—specifically task management. Each process, of course, is made up of tasks that add value to inputs and ultimately impact the [...]