Posts Tagged ‘HelpDesk’
Australian-based Atlassian debuts JIRA 4 today, October 6.
Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use.
The key news about [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterpirse Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
The ITIL-Based Service Desk
ITIL is divided into three major areas: Service Support (ITIL disciplines that enable IT Services to be provided), Service Delivery (management of the IT services themselves ensuring delivery to customer), and Security Management (structured fitting of security in the management organization).
The ITIL Service Desk is where Service Support happens. Considered the Single Point of Contact [...]
Filed under: Information Technology Infrastructure Library (ITIL), Service Desk | Leave a Comment
Tags: Help Desk, HelpDesk, Inform, Information Technology, ITIL, Service Desk
