Posts Tagged ‘Incident Management’
JIRA + ITIL
Atlassian JIRA‘s a remarkably flexible tool. For most who hear “JIRA,” things like issue tracking, project management, and software development come to mind. Very rarely do people think of ITIL in relation to JIRA. But then again, many don’t know what ITIL is. If you’re a developer or in IT and don’t know what ITIL [...]
Filed under: Atlassian, Business Process Management (BPM), Information Technology Infrastructure Library (ITIL), JIRA | 3 Comments
Tags: asset management, Atlassian, Change Management, Confluence, custom, fields, functionality, incident, incident closure, Incident Management, issue, Issue Tracking, IT, IT Service Management, ITIL, ITSM, JIRA, lifecycle, methodology, problem, problem management, Process, process lifecycle, reliable, sdlc, software development, Workflow
5 ITIL Change Management Tips
In order to remain competitive, a firm’s IT environment must be aligned with the firm’s business strategy – meaning IT should share responsibility in delivering value to the customer. This is why Change Management is so important: changes to the IT environment must not disrupt the value delivered to the customer. IT must maintain stability [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Tips and Tricks | Leave a Comment
Tags: Change Management, Incident Management, Information Technology, IT, ITIL, ITIL Implementation, Operations Improvements, Process, Release Management, Tips and Tricks
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues. Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterprise Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is. Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | 1 Comment
Tags: Confluence, Efficiency, Enterprise Collaboration, Incident Management, Incidents, Issue Tracking, JIRA, Process Management
Australian-based Atlassian debuts JIRA 4 today, October 6. Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use. The key [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterprise Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
