Posts Tagged ‘Issue Tracking’

JIRA + ITIL

24Jun11

Atlassian JIRA‘s a remarkably flexible tool. For most who hear “JIRA,” things like issue tracking, project management, and software development come to mind. Very rarely do people think of ITIL in relation to JIRA. But then again, many don’t know what ITIL is. If you’re a developer or in IT and don’t know what ITIL [...]


Christopher Pepe, head of our Atlassian practice, will travel to Chattanooga this weekend to present at DevChatt – a tech-focused conference for software developers and technology enthusiasts. His presentation – “JIRA and Greenhopper for Agile Development” – will focus on how plugins are greats ideas but not the only ideas, how there aren’t any silver [...]


Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues. Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed [...]


Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is. Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks [...]


Australian-based Atlassian debuts JIRA 4 today, October 6. Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use. The key [...]



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