Posts Tagged ‘Issue Tracking’
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues.
Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed as [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterpirse Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
Atlassian claims JIRA and Confluence were “designed to complement each other.” What some don’t realize, however, is how easy and convenient this integration really is.
Confluence has proven itself as an effective project management tool, flexing its muscles as an innovative wiki allowing users to create and share rich content. JIRA manages workflows and tracks issues [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | 1 Comment
Tags: Confluence, Efficiency, Enterpirse Collaboration, Incident Management, Incidents, Issue Tracking, JIRA, Process Management
Australian-based Atlassian debuts JIRA 4 today, October 6.
Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use.
The key news about [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterpirse Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
JIRA: Complexity Made Simple.
It is awe-inspiring to consider the vast number of software applications that attempt to make business organization simple and efficient. In issue tracking and business process management, organizational, process-driven technology is crucial to successfully processing information and facilitating progress. Atlassian, an Australian-headquartered software company specializing in collaboration software, has produced a widely-used software that makes [...]
Filed under: Change Management, Enterprise Collaboration, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterpirse Collaboration, Flexible, Issue Tracking, ITIL, Service Desk
