Posts Tagged ‘IT Service Management’
JIRA + ITIL
Atlassian JIRA‘s a remarkably flexible tool. For most who hear “JIRA,” things like issue tracking, project management, and software development come to mind. Very rarely do people think of ITIL in relation to JIRA. But then again, many don’t know what ITIL is. If you’re a developer or in IT and don’t know what ITIL [...]
Filed under: Atlassian, Business Process Management (BPM), Information Technology Infrastructure Library (ITIL), JIRA | 3 Comments
Tags: asset management, Atlassian, Change Management, Confluence, custom, fields, functionality, incident, incident closure, Incident Management, issue, Issue Tracking, IT, IT Service Management, ITIL, ITSM, JIRA, lifecycle, methodology, problem, problem management, Process, process lifecycle, reliable, sdlc, software development, Workflow
In our last Cloud post (Cloud Computing Risks and Rewards) we discussed a number of Cloud risks related to security: Data location (Do You Know What Your Data Is Doing When You’re Not Looking?) SAS70 and PCI Compliance Data protection (IDS, IPS, firewall, etc) These risks don’t “demonize” the cloud – but rather raise some [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL), Tips and Tricks | 3 Comments
Tags: Cloud Computing, Compliance, IT, IT Security, IT Service Management, ITIL, ITIL Implementation, Security, Tips and Tricks
The relationship between ITSM and cloud computing is still a hot topic. Companies are still asking questions regarding what the cloud is, IT versus business roles in adopting cloud infrastructure, and whether the shift toward cloud computing is optional or inevitable. Ambiguity abounds. We all know the business wants results, and requires IT to offer [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL), Tips and Tricks | 2 Comments
Tags: Business Value, Cloud, Cloud Computing, Enterprise Collaboration, Information Technology, IT, IT Service Management, ITSM, Tips and Tricks
IT Service Management (ITSM) and cloud computing don’t always appear in the same discussion – even though one can’t be done well without the other. Integrating the two is especially important as we move further into (what could be) the fundamental shift toward cloud computing. First – since the phrase “cloud computing” has taken on [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL) | 2 Comments
Tags: Business Value, Cloud Computing, Information Technology, IT, IT Service Management, ITSM, SaaS
5 Quick ITIL Implementation Tips
According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success. Here are 5 useful ITIL implementation tips: 1. ITIL [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk, Tips and Tricks | Leave a Comment
Tags: Information Technology, IT, IT Service Management, ITIL, ITIL Implementation, Service Management, Tips and Tricks
