Posts Tagged ‘IT Service Management’
5 Quick ITIL Implementation Tips
According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success.
Here are 5 useful ITIL implementation tips:
ITIL is an IT-Wide [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk | Leave a Comment
Tags: Information Technology, IT, IT Service Management, ITIL, ITIL Implementation, Service Management
Australian-based Atlassian debuts JIRA 4 today, October 6.
Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use.
The key news about [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterpirse Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
ITIL’s Release Management process bears a striking resemblance to ITIL Change Management—in fact, one could fairly consider Release Management to be a directly supportive process to Change Management. Release Management focuses on the practical need for organized coordination in the change process. It’s meant to ensure that changes are implemented in accordance to business needs [...]
Filed under: Business Process Management (BPM), Change Management, Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Change Management, Information Technology, IT, IT Service Management, ITIL, Release Management
The Cost of Quality.
The Cost of Quality (COQ) is a business model illustrating the importance of shrinking business costs to increase profit.
The COQ model illustrates a method of increasing profits without increasing revenues or taking the usual cost-cutting measures like not buying everyone’s favorite pens or not stocking refreshments in the break room — let’s avoid morale buzz-kills [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
As with any aspect of business, great processes and infrastructure do not always stay great—new technologies and customer needs arise all the time, and usually require changes to business procedures. The same is true in the context of IT Service Management, as new IT needs and technologies inevitably arise as time goes by—creating the need [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: CAB, Change Advisory Board, Change Management, IT Service Management, ITIL, ITSM, Predicatability
