Posts Tagged ‘IT Service Management’

According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success.
Here are 5 useful ITIL implementation tips:
ITIL is an IT-Wide [...]


Australian-based Atlassian debuts JIRA 4 today, October 6.
Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use.
The key news about [...]


ITIL’s Release Management process bears a striking resemblance to ITIL Change Management—in fact, one could fairly consider Release Management to be a directly supportive process to Change Management. Release Management focuses on the practical need for organized coordination in the change process. It’s meant to ensure that changes are implemented in accordance to business needs [...]


The Cost of Quality (COQ) is a business model illustrating the importance of shrinking business costs to increase profit.
The COQ model illustrates a method of increasing profits without increasing revenues or taking the usual cost-cutting measures like not buying everyone’s favorite pens or not stocking refreshments in the break room — let’s avoid morale buzz-kills [...]


As with any aspect of business, great processes and infrastructure do not always stay great—new technologies and customer needs arise all the time, and usually require changes to business procedures. The same is true in the context of IT Service Management, as new IT needs and technologies inevitably arise as time goes by—creating the need [...]