Posts Tagged ‘IT’
5 ITIL Change Management Tips
In order to remain competitive, a firm’s IT environment must be aligned with the firm’s business strategy – meaning IT should share responsibility in delivering value to the customer. This is why Change Management is so important: changes to the IT environment must not disrupt the value delivered to the customer. IT must maintain stability [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Tips and Tricks | Leave a Comment
Tags: Change Management, Incident Management, Information Technology, IT, ITIL, ITIL Implementation, Operations Improvements, Process, Release Management, Tips and Tricks
5 Quick ITIL Implementation Tips
According to Forrester’s latest research, IT spending is expected to grow 6.6 percent in 2010 to $568 billion. In order to realize the value of these investments, organizations may adopt industry-consistent frameworks like ITIL to improve IT process and establish reliable data points to measure success. Here are 5 useful ITIL implementation tips: 1. ITIL [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk, Tips and Tricks | Leave a Comment
Tags: Information Technology, IT, IT Service Management, ITIL, ITIL Implementation, Service Management, Tips and Tricks
[important note, as of 4 Sept 2010: Google Wave will not be available as an end-user application after 31 December 2010. More info here.] People have the tendency to judge a software by its user interface (UI). Think about it. Most users probably don’t care about your network protocols or what your server topology is. [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, SharePoint | 1 Comment
Tags: Basecamp, Business Process, Business Value, Enterprise Collaboration, IT, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management, Project Management, SharePoint, wave
Australian-based Atlassian debuts JIRA 4 today, October 6. Atlassian first debuted JIRA in 2003 as an innovative issue tracking and project management software. As we mentioned in our previous blog JIRA – Complexity Made Simple, JIRA is a huge asset in enterprise collaboration. It’s completely permission/Java/web-based, highly customizable, and amazingly simple to use. The key [...]
Filed under: Enterprise Collaboration, Incident Management, Information Technology Infrastructure Library (ITIL), JIRA, Service Desk | Leave a Comment
Tags: Bug tracking, Enterprise Collaboration, Help Desk, HelpDesk, Incident Management, Incidents, Information Technology, Issue Tracking, IT, IT Service Management, ITIL, Service Desk, Service Management
Just what is a Configuration Management Database (CMDB)? For starters, it’s not a database—or, rather, not merely a database. A CMDB is a virtual warehouse holding information from every knook and cranny of an information system. CMDBs show which system components are needed to create efficient business processes. It can be seen as both an [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, Information Technology, IT, ITIL, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management
