Posts Tagged ‘ITSM’
The Cost of Quality.
The Cost of Quality (COQ) is a business model illustrating the importance of shrinking business costs to increase profit.
The COQ model illustrates a method of increasing profits without increasing revenues or taking the usual cost-cutting measures like not buying everyone’s favorite pens or not stocking refreshments in the break room — let’s avoid morale buzz-kills [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
As with any aspect of business, great processes and infrastructure do not always stay great—new technologies and customer needs arise all the time, and usually require changes to business procedures. The same is true in the context of IT Service Management, as new IT needs and technologies inevitably arise as time goes by—creating the need [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: CAB, Change Advisory Board, Change Management, IT Service Management, ITIL, ITSM, Predicatability
Incident Management is debatably the most important area of IT Service Management because of its direct impact to the Services customers rely on. One of the ITIL disciplines, the focus of Incident Management is to restore services following an incident as quickly as possible—be it a business operations issue or merely an internal or external [...]
Filed under: Incident Management, Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Incident Management, Incidents, IT Service Management, ITIL, ITSM
ITIL: An Overview.
The Information Technology Infrastructure Library (ITIL) is currently the best (and only) comprehensive documentation of IT Service Management best practices.
The library is made up of a series of books which thoroughly explain (in really, really big laymen’s terms) what quality IT services should look like. The books describe how IT services should operate—as well as [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL), Service Desk | 1 Comment
Tags: COBIT, Information Technology, IT, IT Service Management, ITIL, ITSM
