Posts Tagged ‘ITSM’
JIRA + ITIL
Atlassian JIRA‘s a remarkably flexible tool. For most who hear “JIRA,” things like issue tracking, project management, and software development come to mind. Very rarely do people think of ITIL in relation to JIRA. But then again, many don’t know what ITIL is. If you’re a developer or in IT and don’t know what ITIL [...]
Filed under: Atlassian, Business Process Management (BPM), Information Technology Infrastructure Library (ITIL), JIRA | 3 Comments
Tags: asset management, Atlassian, Change Management, Confluence, custom, fields, functionality, incident, incident closure, Incident Management, issue, Issue Tracking, IT, IT Service Management, ITIL, ITSM, JIRA, lifecycle, methodology, problem, problem management, Process, process lifecycle, reliable, sdlc, software development, Workflow
The relationship between ITSM and cloud computing is still a hot topic. Companies are still asking questions regarding what the cloud is, IT versus business roles in adopting cloud infrastructure, and whether the shift toward cloud computing is optional or inevitable. Ambiguity abounds. We all know the business wants results, and requires IT to offer [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL), Tips and Tricks | 2 Comments
Tags: Business Value, Cloud, Cloud Computing, Enterprise Collaboration, Information Technology, IT, IT Service Management, ITSM, Tips and Tricks
IT Service Management (ITSM) and cloud computing don’t always appear in the same discussion – even though one can’t be done well without the other. Integrating the two is especially important as we move further into (what could be) the fundamental shift toward cloud computing. First – since the phrase “cloud computing” has taken on [...]
Filed under: Cloud Computing, Information Technology Infrastructure Library (ITIL) | 2 Comments
Tags: Business Value, Cloud Computing, Information Technology, IT, IT Service Management, ITSM, SaaS
The Cost of Quality
The Cost of Quality (COQ) business model describes a method of increasing profits without increasing revenues. Here’s how it works: COQ increases profit by shrinking business costs. If your business has a 5% profit margin, for example – and you decrease costs by 5% – you’ve doubled your profits. That’s simple enough, but how do [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
As with any aspect of business, great processes and infrastructure do not always stay great—new technologies and customer needs arise all the time, and usually require changes to business procedures. The same is true in the context of IT Service Management, as new IT needs and technologies inevitably arise as time goes by—creating the need [...]
Filed under: Change Management, Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: CAB, Change Advisory Board, Change Management, IT Service Management, ITIL, ITSM, Predicatability
