Posts Tagged ‘Operations Improvements’
Atlassian’s JIRA has proven itself a leader in the issue tracking market in the last five years. With 12,000 customers in over 100 countries, JIRA allows enterprises to record and monitor every issue a user identifies until the issue is resolved from an innovative, customizable interface. It allows users to track issues through a wide [...]
Filed under: Business Process Management (BPM), JIRA | 3 Comments
Tags: Business Value, Efficiency, Enterprise Collaboration, Operations Improvements, Process Management, Project Management
Just what is a Configuration Management Database (CMDB)? For starters, it’s not a database—or, rather, not merely a database. A CMDB is a virtual warehouse holding information from every knook and cranny of an information system. CMDBs show which system components are needed to create efficient business processes. It can be seen as both an [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, Information Technology, IT, ITIL, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management
The Cost of Quality
The Cost of Quality (COQ) business model describes a method of increasing profits without increasing revenues. Here’s how it works: COQ increases profit by shrinking business costs. If your business has a 5% profit margin, for example – and you decrease costs by 5% – you’ve doubled your profits. That’s simple enough, but how do [...]
Filed under: Business Process Management (BPM), Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, Business Value, Efficiency, IT Service Management, ITIL, ITSM, Operations Improvements, Predicatability, Process, Process Management
Monitoring, analyzing, and planning ahead are key principles of Business Process Management (BPM), and logically so. Businesses are responsible for their success, and every step of every process they conduct should ideally provide value to both the business and its customers. To assess this, a business must be concerned with Process Value Analysis—a qualitative analysis [...]
Filed under: Business Process Management (BPM) | Leave a Comment
Tags: Business Value, Operations Improvements, Process, Process LifeCycle Management, Process Management
The Information Technology Infrastructure Library (ITIL) is a comprehensive documentation of best practices in IT Service Management; the library consists of a compilation of texts providing guidance for the successful delivery of IT services. ITIL was developed due to business organization’s growing dependency on IT. This dependency comes as organizations are implementing the use of [...]
Filed under: Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Best Practices, IT, ITIL, Operations Improvements, Service Management
