Posts Tagged ‘Project Management’
People have the tendency to judge a software its user interface (UI).
Think about it. Most users probably don’t care about your network protocols or what your server topology is. Those users will, however, think it’s awesome to drag and drop documents and pictures from location to location. Most folks are used to this since most [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, SharePoint | Leave a Comment
Tags: Basecamp, Business Process, Business Value, Enterpirse Collaboration, IT, Operations Improvements, Process, process automation, Process LifeCycle Management, Process Management, Project Management, SharePoint, wave
Atlassian’s JIRA has proven itself a leader in the issue tracking market in the last five years.
With 12,000 customers in over 100 countries, JIRA allows enterprises to record and monitor every issue a user identifies until the issue is resolved from an innovative, customizable interface. It allows users to track issues through a wide variety [...]
Filed under: Business Process Management (BPM), JIRA | 1 Comment
Tags: Business Value, Efficiency, Enterpirse Collaboration, Operations Improvements, Process Management, Project Management
Ever heard of an ITIL implementation that was anything less than huge and complex? Well, we haven’t either. That’s why implementations require outstanding project management. This blog will share some of our perspective.
Implementing ITIL for starters: believe it or not, the technology is NOT the solution. The processes and people who carry them out are. [...]
Filed under: Information Technology Infrastructure Library (ITIL) | Leave a Comment
Tags: Gap Analysis, ITIL Implementation, Project Management
Businesses are already taking advantage of Google Wave’s wide-open door of innovative opportunities. This blog highlights Wave’s ability to support client needs and solve real customer service issues.
Wave is capable of allowing customers to interact with automated support robots produced by their service providers to help guide customers to answers to their issues. Billed as [...]
Filed under: Business Process Management (BPM), Enterprise Collaboration, Google Wave, Incident Management | Leave a Comment
Tags: Customer Service, Enterpirse Collaboration, Google Wave, Incident Management, Incidents, Issue Tracking, Project Management, Service Desk, wave
